At Harmont, we are committed to delivering your wall clocks quickly, safely, and reliably. This Shipping Policy explains our order processing time, delivery options, shipping costs, taxes, and other important details.
1. Order Processing Time
Orders are processed within 1–2 business days (excluding Sundays and holidays).
Orders placed before 2:00 PM EST qualify for same-day processing.
If an item is on backorder or out of stock, we will notify you within 24 hours via email with updated delivery information.
2. Shipping Methods & Delivery Options
We offer multiple shipping options for your convenience:
Standard Shipping: USPS First-Class or UPS Ground (3–7 business days)
Expedited Shipping: UPS 2nd Day Air or FedEx 2Day (2–3 business days)
Overnight Shipping: UPS Next Day Air or FedEx Priority Overnight (1 business day for orders before 2:00 PM EST)
3. Shipping Rates
Shipping costs are calculated based on weight, dimensions, destination, and selected method.
Below is an example for U.S. orders:
Shipping Method | Delivery Time | Cost (USD) |
---|
Standard (U.S.) | 3–7 business days | Free Shipping |
Expedited | 2–3 business days | $6.99 |
Overnight | 1 business day | $16.99 |
4. Estimated Delivery Times
Standard: 3–7 business days (continental U.S.)
Expedited: 2–3 business days
Overnight: 1 business day (orders placed before 2:00 PM EST)
Note: Delivery times may vary during peak seasons, holidays, or due to carrier delays.
5. Shipping Zones
We ship to all 50 U.S. states, including Alaska and Hawaii (surcharges may apply).
APO/FPO addresses supported via USPS.
PO Boxes: UPS and FedEx do not deliver to PO Boxes; please provide a physical address.
International Shipping is available to select countries (Canada, UK, EU).
Customers are responsible for customs duties, VAT, and import fees.
6. Free Shipping
Enjoy free standard shipping on all wall clock orders over $50 within the continental U.S. (excluding oversized items and international orders).
7. Order Tracking
Once your order ships, you will receive an email with a tracking number.
Track your order via:
8. Taxes & Duties
Domestic Orders (U.S.): Applicable sales tax may be added at checkout based on your shipping address and state laws.
International Orders: Customers are responsible for all applicable customs duties, VAT, and import taxes, which are not included in our shipping rates.
9. Delivery Cut-Off Times
10. Oversized & Heavy Items
Oversized wall clocks or items exceeding 50 lbs may incur additional shipping fees. These will be displayed at checkout.
11. Delays & Backorders
If there’s a delay in processing your order, we will notify you within 24 hours.
Carrier or weather-related delays are beyond our control, but we will assist where possible.
12. Holiday Cut-Off Dates
Order early for timely holiday delivery:
13. Signature Requirement
For security, orders over $200 may require a signature upon delivery.
14. Restrictions & Exceptions
We do not ship hazardous materials, aerosols, perishable goods, or restricted items.
International shipping may exclude certain wall clocks due to customs regulations.
15. Lost or Stolen Packages
We are not responsible for packages marked as “Delivered” by the carrier.
If your order is lost or stolen, please contact the carrier. We will assist as needed.
16. Refused or Undeliverable Orders
If an order is returned due to an incorrect address or refusal, the customer is responsible for reshipping costs and any return charges from the carrier.
17. International Shipping
Available to select countries (Canada, UK, EU).
Rates start at $20 USD, calculated at checkout.
Delivery time: 7–14 business days.
Customers are responsible for customs duties, VAT, and import fees.
18. Customer Support
For shipping inquiries, contact us:
Email: support@harmont.shop
Customer Service Hours: Mon to Sat, 9:00 AM – 5:00 PM EST
Address: 11111 San Jose Blvd, Jacksonville, FL 32223, United States